General Questions
Victa Health utilizes the Automed booking platform. Once registered, users will receive a link facilitating seamless appointment scheduling.
Victa Health employs Best Practice Premier medical software. Patients receive support through links provided by the software, enhancing the user experience.
You can reach Victa Health via email at [email protected]. Additionally, the website features contact details, including the clinic’s address.
Appointments can be booked through the booking platform provided by Victa Health. Different types of appointments are available, each with specific booking procedures and associated fees, as outlined on the website.
Victa Health aims to be your trusted partner to assist with your health goals and well being.
Preventive care is a proactive, collaborative management strategy. We will discuss and help you understand how some interventions such as vaccinations,blood tests and monitoring of certain conditions can play an important role.
Reminder set to recall you will help you get this care with out delay and avoids lapses.
This will be individualised and is well supported by many health initiatives and screening programmes available in our health care system.
Please let your doctor know if you do not wish to have these put in place and we can explore your concerns further.
We will always treat your feedback with responsible action. Please let us know of any issues/concerns and this will help us our improve the facility and services.
Every concern noted by you will be handled with reflection and proactive response.
Please speak to a staff member and they can help you with forms/ways to communicate this.
Email : [email protected]
Victa Health operates with a flexible billing policy at the discretion of tenant doctors. Fees are payable on the day and can be settled via EFTPOS, credit card, or cash. Medicare rebates are available, and various billing options are detailed on the website.
Please note, we do not carry change for cash on site. Please ensure you have the correct tender for your appointment
Yes, Victa Health provides support for chronic disease management and mental health care, subject to eligibility criteria and specific procedures detailed on the website. These services involve prior consultations and may include Medicare rebates.
Victa Health requires a minimum of 2 hours’ notice for appointment cancellations. Failure to cancel within this timeframe or non-attendance may result in a fee, depending on the type of appointment booked. Fees are detailed on the website.
Details provided by you to facilitate your health care is always treated with respect and confidentiality.
Appropriate measures are in place to prevent unauthorised access.
Please ask about privacy policy if you need further information.
My Health record access is very helpful in many instances to access details of health conditions/medications/Medicare items availed.
Please ensure with your consent, your doctor is able to access this. It is helpful to review settings prior to your attendance at VictaHealth.
Please review the consent process for SMS and discuss if any concerns. This is to help us contact you to be able to manage your results in a safe manner.
All results are seen by your doctor and actioned. This is followed by a sms notification which will explain the review plan.
Results will not be discussed over the phone unless prearranged with your treating doctor.
Please book an appointment if your results are to be followed up and if further discussions are part of your health goals.
If it is an urgent result you will be contacted as a priority.
We can not stress enough how important the consent process is for sms notifications and for telephone calls.
Victa Health is your trusted healthcare partner dedicated to providing personalized, holistic and comprehensive medical services.
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